You're buying from [Your full legal name, or company name], trading as Mild Feelings, [Your business address, UK]. Email hello@mildfeelings.com. Nothing here affects your legal rights as a consumer.
1. These terms
These terms apply to every order placed on mildfeelings.com. Please read them, along with our shipping, returns and privacy pages, before you order. We may update them; the version on the site when you order is the one that applies to that order.
2. Ordering
When you pay at checkout you're making an offer to buy. The contract between us starts when we email you an order confirmation. If we can't accept your order (for example, a size has sold out or there's an obvious pricing mistake), we'll tell you and refund you in full.
You must be 18 or over, or have a parent or guardian's permission, to order.
3. Prices and payment
Prices are in pounds sterling and include VAT where it applies. Delivery is added at checkout and shown before you pay. Payments are handled by Stripe; we never see or store your full card details.
Promo codes are one per order, can't be exchanged for cash, and may have an end date or a limited number of uses, shown when the code is shared.
4. The products
Most items are printed to order. Colours on screen can differ slightly from the real thing, and print placement can vary by a few millimetres. Product photos may be digital mockups. Sizes are on each product page; if you're between sizes, check the measurements before ordering.
5. Delivery
We deliver to UK addresses only. Timings are on the shipping page. The items are your responsibility once they're delivered to the address you gave us. If your order is significantly late, you can cancel it and get a full refund.
6. Cancelling and returns
You can cancel within 14 days of receiving your order. Faulty items are covered too. The details are on the returns page.
7. If something goes wrong
We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or not using reasonable care. We're not responsible for loss that wasn't foreseeable, or for business losses: our products are for personal use. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't legally be limited, including your rights under the Consumer Rights Act 2015.
8. Your account
Keep your password to yourself. You're responsible for orders placed from your account. We may close accounts used for fraud or abuse. You can ask us to delete your account at any time.
9. Our designs
The designs, words, photos and the Mild Feelings name belong to us. Buying a product doesn't give you the right to copy or resell the designs.
10. Events outside our control
If something outside our control (strikes, postal disruption, supplier failure) delays an order, we'll tell you and keep the delay as short as we can. If it's a long delay, you can cancel for a full refund.
11. Complaints and the law
If you're unhappy, email hello@mildfeelings.com and we'll reply within 5 working days. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can bring proceedings in your local courts.